Client care
From Brisbane,to your door.
Every order is packed by hand, tracked and insured — whether it’s travelling across town or across the world. Australian orders of 2 or more bottles ship free.
Delivery times and rates
| Destination | Delivery | Rate (AUD) |
|---|---|---|
| Australia | 2–5 business days · Express 1–2 | $12 · free on 2+ bottles |
| New Zealand | 4–8 business days | $25 · free over $300 |
| Asia & Pacific | 5–10 business days | $35 |
| United Kingdom & Europe | 6–12 business days | $45 |
| United States & Canada | 6–12 business days | $45 |
| Rest of world | 7–15 business days | $55 |
Returns
Considered,and fair.
If a fragrance isn’t right, unopened bottles in their original cellophane may be returned within 30 days of delivery for a full refund to your original payment method.
For hygiene reasons we can’t accept opened bottles — which is exactly why every order includes two complimentary samples. Try the sample first; open the bottle once you’re sure.
To begin a return, write to contactmontclairparfum@gmail.com with your order number. Your statutory rights under Australian Consumer Law are never affected.
Questions
Good to know
When will my order leave Brisbane?
Orders placed before 12pm AEST on a business day are usually dispatched the same day, and always within two business days. You'll receive a tracking link by email as soon as your parcel is collected.
Will I pay duties or import taxes?
Duties and taxes vary by country. Where available, they are calculated and paid at checkout so there are no surprises on delivery. Otherwise they are collected by the courier in your country.
Why do some countries take longer?
Perfume is classed as a dangerous good for air freight, so international orders travel with specialist couriers approved to carry fragrance. It can add a day or two, but your bottle arrives safely and fully insured.
Can I send a gift to someone overseas?
Of course. Every order arrives in our presentation box. Add a personal note at checkout and we'll leave prices off the packing slip.