PrivacyPolicy

Who we are

Montclair Parfum is a fragrance house based in Brisbane, Australia. In this policy, “we”, “us” and “our” mean Montclair Parfum. You can contact us at contactmontclairparfum@gmail.com.

What we collect

• When you order: your name, email, phone number, delivery and billing address, and what you bought.
• When you join our weekly newsletter: your email address, name and country, and — if you choose to give them — your mobile number, birthday (day and month only) and scent preference, plus the welcome code issued to you.
• When you play Scratch & Win: your email address, the prize you won and the code issued to you.
• If you are a VIP member: your membership date, the briefs you send our founder and the private blends made for you. These are seen only by you and by us — we never publish members’ names.
• When you contact us: the details and messages you send.
• Payment details are entered on Shopify’s secure checkout and handled by our payment providers. We never see or store your full card number.
• On this website: your browser stores your bag and any discount code, and a small cookie remembers that you have played Scratch & Win, and a secure sign-in cookie keeps VIP members signed in to their room. We do not currently use advertising trackers.

How we use it

• To process, deliver and support your orders, returns and enquiries.
• To send you our weekly letter, new releases and offers — only if you have agreed to receive them — and to tailor them to you (for example, a birthday offer).
• To run promotions fairly, including making sure Scratch & Win is limited to one card per customer and preventing misuse.
• To keep our website secure, improve it, and meet our legal obligations.

Marketing emails

We only send marketing emails with your consent, and every email includes a way to unsubscribe. You can also ask us to remove you at any time by writing to contactmontclairparfum@gmail.com. We comply with the Spam Act 2003 (Cth).

Who we share it with

We never sell your personal information. We share it only as needed to serve you, with:

• Shopify, which runs our store, checkout and customer records;
• our payment providers and shipping carriers;
• our website host (Vercel) and our email service;
• professional advisers, and authorities where the law requires it.

Information stored overseas

Some of these providers store information outside Australia, including in Canada and the United States. We choose reputable providers and take reasonable steps to make sure your information is protected in line with the Australian Privacy Principles.

Keeping it safe

We use secure, encrypted services and limit access to those who need it. We keep your information only as long as we need it for the purposes above or as required by law.

Your choices

You can ask to see, correct or delete the personal information we hold about you by writing to contactmontclairparfum@gmail.com. If you have a concern, please contact us first and we will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time; the date at the top shows the latest version. See also our Terms of Sale.